Langfang Jinghua Plastic Industry Co., Ltd.

Service commitment

Service Tenet

Continuously meet needs of customers is our persistent pursuit.
Reputation first , sale second , erase customer’s worries.

Service Commitment
For meeting the need of customer , our national customer service center will provide accurate , convenient , efficient and high quality service. 

Ⅰ. Provide technology support of our products.
 1.Answer technology questions.
 2.Installation guide.
 3.Other relative problems.
Ⅱ. Manage customer information.
 1.Deal with the complaint.
 2.Deal with the consultation.
 3.Survey customer - satisfaction.
Ⅲ. Following up and feed back the quality information. 
Ⅳ. Deal with the accident which caused by quality problem . 
Ⅴ. Offer service and help to transmit information for company and customer. 
Ⅵ. Build customer files and record into database.
Ⅶ. Provide relative marketing sales service.



Service Process


Pre-sale Service

Ⅰ. Research your construction needs , provide a professional consulting and solutions , make a technology plan for you and help you choose products.
Ⅱ. Provide product manual. If you need , we can also provide sample and invite you come to our company , so that you can get a reference for your decision.
Ⅲ. Build customer files , and input files into database to follow up service process.
Sale Of Service

Ⅰ. Fulfil contract strictly , strengthen quality control , deliver products and technical files carefully.
Ⅱ. Tell the operating principle and installation process in detail , provide the technical support and solute technical problem in time. 
After Service

Ⅰ. Provide service of installation and adjustment instruction, maintain products to extend service life and save energy. 
Ⅱ. Provide warranty service when product is used in normal range and without removing and fixing. Any technical and quality questions will be answered within 4 hours, if required we will send our stuff to your site to solute problem in time.
Ⅲ. Call Back – satisfaction regularly, track the using information , collect the advice about our products and services. Maintain a good relationship with our customers.  Protect brand image.